Our Commitment
At Vote.MassDataGH.com, we strive to provide exceptional service to all our users. While our platform operates on a strict no-refund basis for most transactions due to the nature of digital voting and instant processing, in our capacity, we may be able to provide refunds in certain exceptional cases where technical issues, errors, or other qualifying circumstances occur.
1. General Refund Policy
Non-Refundable Services
The following are generally not eligible for refunds:
- Votes: Once a vote is successfully cast and recorded, it cannot be refunded
- Platform Fees: Service fees are non-refundable
- Change of Mind: Personal preference changes after purchase
- Completed Campaigns: Transactions from campaigns that have ended
2. Eligible Refund Cases
In our capacity, we may be able to provide refunds in the following situations:
Technical Errors
- Payment processed but vote/service not delivered
- Duplicate charges due to system error
- Platform malfunction resulting in failed transactions
- Incorrect amount charged due to technical glitch
Campaign Issues
- Campaign canceled by organizer before completion
- Fraudulent campaign detected and removed by admin
- Campaign found to violate our Terms of Service
Payment Processing Errors
- Failed payment showing as successful
- Overcharging due to payment gateway error
- Unauthorized transactions
3. Refund Process
How to Request a Refund
- Contact Support:
- Email: refunds@massdatagh.com
- Include your transaction ID and description of issue
- Provide supporting evidence (screenshots, receipts)
- Review Process:
Our team will review your request within 2-5 business days
- Decision:
You'll receive an email with our decision and next steps
- Refund Processing:
If approved, refunds are processed within 7-14 business days
Required Information
- Full name and email address
- Transaction ID or payment reference
- Date and amount of transaction
- Detailed explanation of the issue
- Supporting documentation (if applicable)
4. Voting Transactions
Standard Policy
Votes are generally non-refundable because:
- Votes are recorded immediately and affect campaign results
- SMS notifications are sent instantly
- Platform and payment processing fees are incurred
Exceptions
We may consider refunds for votes if:
- Payment succeeded but vote was not recorded
- Technical error prevented vote submission
- Campaign was fraudulent or terminated early
- Unauthorized transaction on your account
5. Donations
Donations are typically non-refundable as they are:
- Voluntary contributions to campaigns or causes
- Immediately processed and transferred to campaign creators
- Subject to third-party payment processing fees
Possible Exceptions
In our capacity, we may provide refunds for donations if:
- Campaign creator agrees to the refund
- Campaign was fraudulent or misrepresented
- Technical error resulted in duplicate donations
- Unauthorized transaction occurred
6. Event Tickets
Cancellation Policy
Ticket refunds depend on:
- Event organizer's refund policy
- Timing of cancellation request
- Reason for cancellation
Event Cancellation
If an event is canceled or postponed:
- Full refunds will be provided for canceled events
- Transfer options may be available for postponed events
- Refunds processed within 14 business days
7. Refund Timeline
| Stage | Timeline |
|---|
| Request Submission | Immediate |
| Initial Review | 2-5 business days |
| Decision | 5-7 business days |
| Refund Processing | 7-14 business days |
8. Refund Methods
Refunds are issued using the original payment method:
- Mobile Money: Direct reversal to your account
- Credit/Debit Card: Credit to original card (may take 7-14 days)
- Bank Transfer: If original method unavailable
9. Partial Refunds
In some cases, we may offer partial refunds:
- If only part of a transaction was affected
- When platform fees cannot be recovered
- For bulk vote purchases (some votes used, some unused)
10. Dispute Resolution
If you disagree with a refund decision:
- Request a review by our senior support team
- Provide additional evidence to support your case
- Final decision will be made within 14 business days
Important Note
While most transactions are final, in our capacity, we are committed to working with our users to resolve legitimate issues. We evaluate each refund request on a case-by-case basis and will do our best to find a fair solution when technical errors, fraud, or other exceptional circumstances occur.
We encourage all users to carefully review campaign details, vote selections, and payment amounts before completing transactions to minimize the need for refund requests.